Frequently Asked Questions
How do I place an order? To place an order, simply browse our products and add the items you want to your cart. Then proceed to checkout, where you will be prompted to enter your shipping and payment information.
What payment methods do you accept? We accept all major credit cards, PayPal, and other popular payment methods.
How long will it take for my order to arrive? Shipping times vary depending on your location and the shipping method you choose at checkout. We typically process orders within 1-2 business days and provide estimated delivery times at checkout.
Do you offer international shipping? Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location.
What is your return policy? We offer a 30-day return policy for most items. Please see our Return Policy page for more details.
What if my item arrives damaged or defective? If your item arrives damaged or defective, please contact our customer service team within 48 hours of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
How can I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or on the carrier's website.
Can I cancel or modify my order after it has been placed? If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes after your order has been processed.
If you have any other questions or concerns, please contact us at support@zenxonline.com. Our customer service team is always here to help.